Privacy policy
Last Updated: March 2026
At 21 Atelier, your privacy matters to us. We are committed to being transparent about what
information we collect, how we use it, and the choices you have. This policy applies to all
personal information collected through our website at 21atelier.com and in the course of our
customer relationships.
By using our website or placing an order with us, you agree to the practices described below.
1. What Is Personal Information?
Personal information means any information that can identify you as an individual, including but
not limited to:
•Full name
•Email and postal address
•Phone number
•Payment information
•IP address and browsing data
Anonymized or aggregated data that cannot be used to identify you is not considered personal
information.
2. What Information We Collect
We collect personal information when you:
•Browse or shop on 21atelier.com
•Create an account or place an order
•Subscribe to our newsletter or communications
•Contact our customer support
•Participate in a contest, promotion, or survey
•Interact with us on social media
Types of information collected:
•Contact details: Name, email address, phone number, shipping and billing address
•Payment information: Processed securely through our payment provider. We do not
store your payment details after your transaction is complete.
•Order & preferences: Purchase history, size preferences, product interests
•Technical data: IP address, browser type, device, and pages visited on our site
3. How We Use Your Information
Your personal information is used to:
•Process and fulfill your orders
•Send order confirmations, shipping updates, and invoices
•Personalize your shopping experience
•Send you promotional emails and updates — only with your consent
•Improve our website and services through analysis
•Prevent fraud and ensure the security of our platform
•Respond to your questions and support requests
4. Your Consent
We collect, use, and share your personal information only with your consent, except where
permitted or required by law. You may withdraw your consent at any time by contacting us or
clicking "Unsubscribe" in any of our marketing emails. Please allow up to 10 business days for
your request to take effect.
5. Cookies & Tracking Technologies
Our website uses cookies to improve your browsing experience:
•Essential cookies: Required for core site functions such as your shopping cart and secure
checkout
•Performance & analytical cookies: Help us understand how visitors use our site
•Functional cookies: Remember your preferences such as language and size selections
•Advertising cookies: Used to show you relevant ads on our site and on external
platforms
You can manage or disable cookies through your browser settings at any time.
6. Who We Share Your Information With
We do not sell your personal information. We may share it only with:
•Service providers: Including payment processors, shipping carriers, and website hosting
partners — solely to carry out services on our behalf
•Legal authorities: When required by law or a valid legal request
All third parties are required to handle your information securely and in accordance with
applicable law.
7. Data Security
We take reasonable technical and administrative measures to protect your personal information,
including:
•SSL encryption for all data transmitted through our website
•Restricted access to personal information to authorized personnel only
While we take every reasonable precaution, no online transmission is entirely risk-free.
8. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined
in this policy, or as required by law. Payment data is never stored beyond the completion of your
transaction. When information is no longer needed, it is securely deleted or anonymized.
9. Your Rights
As a Canadian resident, you have the following rights under PIPEDA (Personal Information
Protection and Electronic Documents Act):
•Access: Request a copy of the personal information we hold about you
•Correction: Ask us to update or correct any inaccurate information
•Withdrawal of consent: Opt out of marketing communications
•Deletion: Request the deletion of your personal information where applicable
•Complaint: File a complaint with the Office of the Privacy Commissioner of
Canada at ![]()
www.priv.gc.ca
10. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect
personal information from children. If we become aware that a child has provided us with their
information, we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable
law. The latest version will always be available on our website.
12. Contact Us
If you have any questions or requests regarding your personal information, please reach out:
21 Atelier
📧 hello@21atelier.com
🌐 21atelier.com
📍 Toronto, Ontario, Canada